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You can track your package at any time using the link provided in your shipment confirmation email. 

Please note that tracking number will take up to 24 hours to become activated by the carrier's tracking system.

If you did not receive an email containing tracking information please check your spam filer to make sure our emails weren't accidentally forwarded there. If you cannot locate confirmation emails, please email us directly at customerservice@simoneismith.com and include your first and last name as well as your order ID number. 

Standard Delivery

With standard delivery, your order should arrive in approximately 5-7 business days after shipping if ordered by 9:00 AM (EST). Please note signature confirmation is required for all shipments.

Two-Day Delivery

Your order should arrive in 2 business days after shipping if ordered by 9:00 AM (EST). Please note 2 day orders placed after 9:00 AM (EST) Friday, Saturday or on Sunday will be processed Monday and should arrive in 2 business days after shipping. Please note signature confirmation is required for all shipments.

Overnight Delivery

Your order should arrive the next business day after shipping if ordered by 9:00 AM (EST). Please note overnight orders placed after 9:00 AM (EST) Friday, Saturday or on Sunday will be processed Monday and should arrive the next business day after shipping. Please note signature confirmation is required for all shipments.

Sales Tax

Sales tax is automatically applied to your order in accordance with individual state regulations if your shipping address is located within the state of New York.

Order Updates

We will send updates regarding the status of your order, including when your item(s) ship, to the email address you provided when ordering.

Registered customers, please click Sign In to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via email. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.