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FAQ

Frequently Asked Questions

Everything you need to know about Simone I. Smith jewelry, our collections, jewelry care, shipping and more.

Does LL COOL J's wife have a jewelry line?

Who is Simone I. Smith?

Simone I. Smith is a 20-year cancer survivor, entrepreneur, philanthropist, designer, wife of entertainment icon LL COOL J, proud mother of four and “MoMa” of 4. Above all, she is a woman of God.

Smith’s designs have earned national recognition, including selections for Oprah’s Favorite Things in 2020 and 2024. She has been featured in Vogue, Vanity Fair, ESSENCE, InStyle, Harper’s Bazaar and Town & Country, and has appeared on QVC, Entertainment Tonight and The Insider. Her work has also been recognized by the National Association of Women Business Owners of Los Angeles, The LadyLike Foundation and the American Cancer Society, among others.

Looking ahead, Simone I. Smith remains focused on growing her lifelong love of accessories into a lasting enterprise while continuing to offer hope, support and a helping hand to those in need.

INSIDE SIMONE'S WORLD BLOG
WHO IS BEHIND SISTER LOVE MJB

Does Mary J. Blige have a jewelry brand?

Sister Love is a partnership between designer Simone I. Smith and Mary J. Blige, a jewelry line inspired by their friendship and love of statement pieces. A collection of designs that symbolizes strength, edge and style, the line was designed to inspire women to be fearless, bold, and empowered to express themselves. Sister Love is rooted in Simone and Mary’s support for each other, the belief that we’re stronger together, and above all, the importance of women supporting women.

EXPLORE SISTER LOVE
A SWEET TOUCH OF HOPE

What is the story behind the lollipop necklace?

Simone I. Smith teamed up with the American Cancer Society to introduce "A Sweet Touch of Hope". This stylish lollipop pendant will help raise funds and awareness to help save more lives from cancer, a disease that affects everyone in some way. In 2004, Simone was diagnosed with stage III chondrosarcoma - a rare form of cancer. Her treatment required an invasive surgery that altered the appearance of her lollipop tattoo. "It literally looks like someone took a bite out of it." says Simone. Inspired by her experience, the lollipop now represents Simone's journey to getting well and staying well and has sparked a desire to help other cancer survivors. A portion of the proceeds from each purchase of any piece from the Sweet Touch of Hope collection will be contributed to the American Cancer Society.

Explore A SWEET TOUCH OF HOPE
SIMONE I. SMITH FINE JEWELRY

What materials are used in your jewelry?

Our pieces are crafted using premium materials, specifically 18K Gold over Silver18K Rose Gold over Silver, and Platinum over Silver. We also offer unique Two-Tone and Tri Color metal options for versatile styling. 

Simone I. Smith custom jewelry

Can I personalize my jewelry order?

Absolutely. You can personalize your look with our Custom Nameplates, select a piece from our Zodiac Necklaces collection, or choose a A Sweet Touch of Hope Lollipop pendant featuring one of the twelve birthstone colors (January through December).

Explore custom nameplates
HOOPS UNDER $300

Are there affordable or budget-friendly hoop options?

Yes, we have a dedicated Hoops Under 300 section for budget-friendly shopping. Additionally, you can find incredible deals in our Outlet Sale, which features up to 75% off on ladies' and men's styles.

Explore Outlet
LL COOL J's Favorite Jewelry

Do you offer jewelry collections for men?

Yes, we feature the Majesty For Men collection, which includes specially designed men's pendants, necklaces, and bracelets. You can currently shop the men's collection for 50% off.

Explore MAJESTY
CELEBRITY COLLABORATIONS

What exclusive designer collaborations do you carry?

We feature high-fashion collaborations including the Simone I. Smith x Mary J Blige, Simone I. Smith x Niecy Nash, the Simone I. Smith x Samaria Leah, Simone I. Smith x Sergio Hudson Collection, and the new Simone I. Smith x Rapsody Collaboration.

Explore The Most Recent Collaboration
LAST MINUTE GIFT IDEAS

Do you sell gift cards for easy gifting?

Yes, we offer Gift Cards so your loved ones can choose their favorite pieces, from our Simone I. Smith line to Sister Love and beyond.

SHOP SIMONE I. SMITH GIFT CARDS
WAITLIST JEWELRY

What does it mean when a product is on waitlist?

Buying on waitlist provides you with the opportunity to shop for items currently sold out and ensures that you are the first to receive them when back in stock.  All waitlist orders are listed on our site as scheduled to ship within 8-10 weeks from order confirmation date, however we do strive to ship these before the expected lead time. Waitlist orders are tagged on the product photo as well as listed with a full description on the product detail page. We do not partial ship orders.

LEARN MORE ON SHIPPING POLICIES
JEWELRY CARE

How do I take care of my jewelry?

Our jewelry has been gold or platinum plated to protect against tarnishing. However, over time, the jewelry may tarnish depending on use especially when exposed to chemicals such as cosmetics, perfume, hairspray etc. We recommend storing your jewelry separately in a jewelry box & pouch. For cleaning tips, gently wipe your jewelry with a soft polishing cloth. A sterling silver polishing cloth can be found in major retailers and is best to clean sterling silver products. 



LEARN MORE ON CUSTOMER CARE
RETURNS & EXCHANGES

Returns and exchange policy?

For items purchased directly from www.simoneismith.com, we accept returns and exchanges for unworn and undamaged merchandise shipped back to us within 30-days of order receipt. Custom nameplates are not eligible for returns/exchanges or cancellations. Once the order has been confirmed your necklace is sent into production with the name/word you requested on your nameplate. These are designed specifically for you! Sister Love Icy Diamond Queen Hoops, Icy Diamond Empress, Frosty Honey Drip Hoops are custom made per customer and are not eligible for returns or exchanges.  Items purchased from our outlet store, S.I.S Luxe Lacquer or Moody Monday collection are not eligible for a refund or exchange. 

The best way to contact our customer service team is through email: customerservice@simoneismith.com , we do not have a customer service phone number.

LEARN MORE ON RETURNS & EXCHANGES
SIMONE I. SMITH IS THE QUEEN OF HOOPS

Who makes the best hoop earrings?

Simone I. Smith is the Queen of Hoops! Every Simone I. Smith Signature hoop earring is constructed with her proprietary SIS Bridge Hook which keeps the shape of the hoop from bending and always positions the earrings perfectly to frame your face. The wide variety of styles and sizes ensures that ladies will find the perfect hoop for their individual style. Simone I. Smith utilizes the newest technologies, creating big hoops at light weights so your earrings will be as comfortable to wear as they are beautiful.

SHOP THE HOTTEST HOOPS