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Returns or Exchanges

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from www.simoneismith.com

PLEASE DO NOT RETURN ANY PRODUCTS UNTIL YOU’VE RECEIVED AN RMA# (return authorization number) FROM US.

CUSTOMER IS RESPONSIBLE FOR ALL POSTAGE FEES ASSOCIATE WITH RETURN

For items purchased directly from www.simoneismith.com, we accept returns and exchanges for unworn and undamaged merchandise shipped back to us within 30-days of order receipt. Please email customerservice@simoneismith.com with your web order ID number and a representative will provide you with a return authorization number, which must be noted on the return form included in the original shipment. Please insure the package, require a signature and get a tracking # when shipping any merchandise to be certain we receive it back. Shipping charges are non-refundable. Please note, we are unable to accept returns/exchanges on items that have already been exchanged once.

Items purchased from our outlet store, S.I.S Luxe Lacquer or Moody Monday collection may not be eligible for a refund or exchange. 

 

Processing Time

The entire refund / store credit process takes up to 15 business days following the receipt of the returned goods. If we have any questions or concerns about your request or items, we will contact you by initial email the order was placed with.

Only authorized and approved returns with signed delivery confirmation will be accepted. Simone I. Smith is not responsible for any returns that are lost, damaged or sent to the wrong address.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account, then contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us through our contact us page. Please have the web order ID number, date of transaction, and information used for that order.