Simone I. Smith
Standard Delivery

With standard delivery, your order should arrive in approximately 5-7 business days after shipping if ordered by 9:00 AM (EST). Please note signature confirmation is required for all shipments.

Two-Day Delivery

Your order should arrive in 2 business days after shipping if ordered by 9:00 AM (EST). Please note 2 day orders placed after 9:00 AM (EST) Friday, Saturday or on Sunday will be processed Monday and should arrive in 2 business days after shipping. Please note signature confirmation is required for all shipments.

Overnight Delivery

Your order should arrive the next business day after shipping if ordered by 9:00 AM (EST). Please note overnight orders placed after 9:00 AM (EST) Friday, Saturday or on Sunday will be processed Monday and should arrive the next business day after shipping. Please note signature confirmation is required for all shipments.

Sales Tax

Sales tax is automatically applied to your order in accordance with individual state regulations if your shipping address is located within the state of New York.

Order Updates

We will send updates regarding the status of your order, including when your item(s) ship, to the email address you provided when ordering.

Registered customers, please click Sign In to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via email. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.

Returns or Exchanges

Simone I. Smith is not responsible for lost or undelivered package(s). Only authorized and approved returns with signed delivery confirmation will be accepted.

Please insure the package, require a signature and get a tracking # when shipping any merchandise to be certain we receive it back.  Shipping charges are non-refundable.

Please contact customer service: customerservice@simoneismith.com